AI on your inbox
that resolves, not just replies

The channel every business still runs on — finally automated.

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71% Emails resolved without an agent — average across LgoChat customers.

Cognify · Ticket #4913

Chipped leg on delivered table Opened by AI from Email · Sara Almeida P2

Status In progress

Queue Aftercare · EU

Assignee Maya R.

SLA 4h 12m left

AI Triaged as Damage on delivery · P2 · routed to Aftercare · replacement part checked in stock.

Sara Photo attached — it's on the front left leg.

Maya Replacement leg dispatched, technician booked Wed 16:00.

Linked: order #4712 CSAT sent on Email 2 replies

What you get

Built specifically for Email

An AI agent on your support and sales inboxes. It reads the thread, answers from your knowledge base, raises a Cognify ticket when an issue needs tracking, and hands the rest to your team with the history attached.

Connect Gmail, Outlook or any IMAP/SMTP mailbox
Threaded replies that quote and keep context
Inbound email opens a Cognify ticket automatically
Attachments, signatures, aliases and shared inboxes
SPF, DKIM and DMARC handled on your sending domain

Human handoff included

Every Email conversation can escalate to your team in one click, with the transcript, Cognify record, open tickets and an AI summary attached.

Cognify writes back automatically

Contacts, tags, tickets, deal stages and bookings update in our own Cognify CRM as the conversation happens — no connector in between.

Booking without leaving Email

Live availability, deposits and reminders run inside the thread. No redirects, no forms, no drop-off.

Platform

The same capabilities on every channel

AI agent trained on your business

Point it at your website, catalogue, PDFs and help centre. It learns your tone, policies and edge cases — no scripting required.

Visual flow builder

Drag-and-drop journeys with conditions, delays, A/B splits and webhooks when you want deterministic control over the AI.

Intent, sentiment and language detection

Route by what the customer means, not what they typed. Replies in 90+ languages, matched to the language they wrote in.

Guardrails and approvals

Topic blocklists, refusal rules, confidence thresholds and optional human review before sensitive replies go out.

One shared inbox

Every channel in a single queue with assignment, collision detection, internal notes and @mentions.

Handoff that keeps the context

Agents inherit the transcript, Cognify record, open tickets, order history and an AI summary the moment a conversation lands.

Keep going

Add another channel in minutes

Facebook Messenger Turn comments, ads and DMs into booked revenue. 12xFaster first reply Explore WhatsApp Official Cloud API, template messages and 24-hour service windows. 98%Message open rate Explore Instagram Story replies, Reels comments and DMs on autopilot. 4.1xMore qualified DMs Explore Telegram Fast, flexible bots for communities and support. 99.9%Uptime Explore Viber Reach the markets where Viber is the default. 97%Delivery rate Explore

Free plan · no card

Put an AI agent on every channel this week

Messenger, WhatsApp, Instagram, Telegram, Viber, web chat, email and voice — with human handoff, the Cognify CRM, ticketing and booking built in. Live in 10 minutes.