Channels

One AI brain. Every conversation.

Messenger, WhatsApp, Instagram, Telegram, Viber, web chat, email and the phone — connected to the same knowledge, the same Cognify record and the same shared inbox.

Book a demo Every channel, every plan

Facebook Messenger Turn comments, ads and DMs into booked revenue. 12xFaster first reply Explore WhatsApp Official Cloud API, template messages and 24-hour service windows. 98%Message open rate Explore Instagram Story replies, Reels comments and DMs on autopilot. 4.1xMore qualified DMs Explore Telegram Fast, flexible bots for communities and support. 99.9%Uptime Explore Viber Reach the markets where Viber is the default. 97%Delivery rate Explore Web chat A widget on your site that actually converts. +38%Lift in demo requests Explore

Email channel

And the one nobody ever turned off: email

Your support and sales inboxes get the same AI agent as every other channel. It reads the thread, answers from your knowledge base, opens a Cognify ticket when something needs tracking, and escalates the rest with the full history attached.

Gmail, Outlook or any IMAP/SMTP mailbox
Inbound email raises a ticket automatically
SPF, DKIM and DMARC on your own sending domain

See email → ticket

Email The channel every business still runs on — finally automated. 71%Emails resolved without an agent Explore

Cognify · Ticket #4913

Chipped leg on delivered table Opened by AI from Email · Sara Almeida P2

Status In progress

Queue Aftercare · EU

Assignee Maya R.

SLA 4h 12m left

AI Triaged as Damage on delivery · P2 · routed to Aftercare · replacement part checked in stock.

Sara Photo attached — it's on the front left leg.

Maya Replacement leg dispatched, technician booked Wed 16:00.

Linked: order #4712 CSAT sent on Email 2 replies

Voice channel

And the channel everyone forgets: the phone

Plenty of customers still call — especially the high-intent ones. LgoChat answers with a natural voice agent that books, qualifies and transfers, then writes the transcript to the same Cognify record as their WhatsApp thread.

Answer 100% of calls, including nights and weekends
Warm transfer with a spoken summary for the agent
Bring your own numbers via Twilio or SIP

Explore the contact centre

Voice AI voice agents that answer the phone like your best rep. 24/7Calls answered Explore

Inbound call · +63 917 555 0142 AI voice agent · 00:47 · English detected

Caller Hi, I'd like to move my appointment from Thursday to next week.

AI Of course. I have your Thursday 15:30 measure booked. I can do Tuesday 10:00 or Wednesday 16:00 — which suits you?

Caller Wednesday afternoon, please. And can I add the matching bench?

AI Done — Wednesday 16:00, confirmation sent to WhatsApp. Let me bring in Maya to price the bench with you.

Rebooked in CRM Warm transfer → Maya Sentiment: positive

Channel-agnostic by design

Switching channels never resets the conversation

A customer who starts on Instagram, emails you the next day and finishes on WhatsApp is one contact with one history — not three strangers.

Identity stitching in Cognify

Phone numbers, emails, social IDs and order numbers resolve to a single Cognify profile automatically.

Channel-aware replies

The same answer adapts to each surface — quick replies on Messenger, buttons on Viber, speech on a call.

Best-channel delivery

Broadcasts and reminders go out on whichever channel each contact actually responds to.

Free plan · no card

Put an AI agent on every channel this week

Messenger, WhatsApp, Instagram, Telegram, Viber, web chat, email and voice — with human handoff, the Cognify CRM, ticketing and booking built in. Live in 10 minutes.

Book a demo See pricing

One AI model on every plan — 1 message = 1 message, no credit multipliers.
Human handoff from day one, with full context in the shared inbox.
Cognify CRM and Flux built in — no extra subscriptions to stitch together.
SOC 2 Type II and GDPR with EU, US and APAC data residency.