Instagram chatbot
that closes, not just chats

Story replies, Reels comments and DMs on autopilot.

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4.1x More qualified DMs — average across LgoChat customers.

1,284 chats handled today

LG LgoChat Assistant Online · replies instantly Instagram

Hi! Do you have the walnut dining table in stock? And can someone measure my space?

AI agent Yes — the walnut table is in stock in 160cm and 200cm. I can book a free in-home measure this week. 📏

Thursday 15:30 works. Can I pay a deposit now?

Handed to Maya · Sales

Maya · human Booked for Thu 15:30 and I've sent your deposit link. See you then, Sara!

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+3.4x appointments booked

What you get

Built specifically for Instagram

Capture the demand your content already creates. Keyword triggers on Stories and Reels start a conversation, qualify the lead and drop it straight into your CRM.

Story mention and reply automation
Comment keywords that open a DM instantly
Ice breakers and saved replies for the team
Creator and multi-account management

Human handoff included

Every Instagram conversation can escalate to your team in one click, with the transcript, Cognify record, open tickets and an AI summary attached.

Cognify writes back automatically

Contacts, tags, tickets, deal stages and bookings update in our own Cognify CRM as the conversation happens — no connector in between.

Booking without leaving Instagram

Live availability, deposits and reminders run inside the thread. No redirects, no forms, no drop-off.

Platform

The same capabilities on every channel

AI agent trained on your business

Point it at your website, catalogue, PDFs and help centre. It learns your tone, policies and edge cases — no scripting required.

Visual flow builder

Drag-and-drop journeys with conditions, delays, A/B splits and webhooks when you want deterministic control over the AI.

Intent, sentiment and language detection

Route by what the customer means, not what they typed. Replies in 90+ languages, matched to the language they wrote in.

Guardrails and approvals

Topic blocklists, refusal rules, confidence thresholds and optional human review before sensitive replies go out.

One shared inbox

Every channel in a single queue with assignment, collision detection, internal notes and @mentions.

Handoff that keeps the context

Agents inherit the transcript, Cognify record, open tickets, order history and an AI summary the moment a conversation lands.

Keep going

Add another channel in minutes

Facebook Messenger Turn comments, ads and DMs into booked revenue. 12xFaster first reply Explore WhatsApp Official Cloud API, template messages and 24-hour service windows. 98%Message open rate Explore Telegram Fast, flexible bots for communities and support. 99.9%Uptime Explore Viber Reach the markets where Viber is the default. 97%Delivery rate Explore Web chat A widget on your site that actually converts. +38%Lift in demo requests Explore

Free plan · no card

Put an AI agent on every channel this week

Messenger, WhatsApp, Instagram, Telegram, Viber, web chat, email and voice — with human handoff, the Cognify CRM, ticketing and booking built in. Live in 10 minutes.