AI automation

An agent that actually knows your business

AI agent trained on your business

Point it at your website, catalogue, PDFs and help centre. It learns your tone, policies and edge cases — no scripting required.

Visual flow builder

Drag-and-drop journeys with conditions, delays, A/B splits and webhooks when you want deterministic control over the AI.

Intent, sentiment and language detection

Route by what the customer means, not what they typed. Replies in 90+ languages, matched to the language they wrote in.

Guardrails and approvals

Topic blocklists, refusal rules, confidence thresholds and optional human review before sensitive replies go out.

Human handoff

Handoff without losing the thread

One shared inbox

Every channel in a single queue with assignment, collision detection, internal notes and @mentions.

Handoff that keeps the context

Agents inherit the transcript, Cognify record, open tickets, order history and an AI summary the moment a conversation lands.

Skill-based routing and SLAs

Route by language, product, value or VIP status. Escalation timers and SLA alerts keep nothing waiting.

AI copilot for agents

Suggested replies, tone rewriting, instant translation and one-click summaries while the agent types.

Shared inbox — all channels

SA Sara A. Deposit link, please You

JR Jonas R. Where is order #4821? AI

MK Mira K. Do you ship to Portugal? AI

+1 Inbound call Voice · 02:14 Live

TL Tomas L. Reschedule to Friday? AI

WhatsApp VIP · 4 orders LTV €2,840 Booked Thu 15:30

AI summary Returning customer. Wants the 200cm walnut table, booked an in-home measure for Thursday 15:30 and is asking to pay a deposit. Payment link not yet sent.

Thursday 15:30 works. Can I pay a deposit now?

Maya · human Absolutely — here's your secure deposit link. Anything else before Thursday?

Reply as Maya… ⌘K for AI suggestion

Cognify CRM

Cognify — one customer record, every channel

One Cognify record per customer

Every channel, call, ticket, order, tag and custom field stitched into a single timeline — no duplicate contacts, no channel silos.

Every social platform native

Messenger, WhatsApp, Instagram, Telegram, Viber, web chat, email and voice write into Cognify directly. Nothing to connect, nothing to sync.

Pipelines and deal stages

Drag leads through stages, set follow-up tasks and let automations advance deals the moment a customer replies on any channel.

Segments and broadcasts

Build audiences from any Cognify attribute or behaviour, then broadcast on the channel each contact actually responds to.

Identity resolution across channels

Phone numbers, emails, social IDs and order numbers collapse into one Cognify profile automatically, even mid-conversation.

Optional sync with your stack

Cognify is a complete CRM on its own — and mirrors to HubSpot, Salesforce, Zoho, Pipedrive or Shopify when you still need it to.

Ticketing

Ticketing built into the customer record

Tickets raised from any conversation

The AI opens a ticket the moment an issue needs tracking — from a DM, a web chat or a phone call — with the transcript attached.

SLA policies and priorities

First-response and resolution targets per priority, plan tier or customer, with breach warnings before the clock runs out.

Queues, assignment and escalation

Route tickets by product, language, region or skill. Auto-escalate on age, reopen count or sentiment drop.

Statuses, macros and merging

Custom statuses, canned replies, ticket merging and linked child tickets — with the full Cognify record on the same screen.

AI triage and auto-resolution

Tickets are categorised, prioritised and tagged on arrival, and routine ones are resolved and closed without an agent touching them.

CSAT and reporting

Post-resolution CSAT on the customer's own channel, plus backlog, first-contact resolution and agent performance reporting.

Cognify · Ticket #4913

Chipped leg on delivered table Opened by AI from WhatsApp · Sara Almeida P2

Status In progress

Queue Aftercare · EU

Assignee Maya R.

SLA 4h 12m left

AI Triaged as Damage on delivery · P2 · routed to Aftercare · replacement part checked in stock.

Sara Photo attached — it's on the front left leg.

Maya Replacement leg dispatched, technician booked Wed 16:00.

Linked: order #4712 CSAT sent on WhatsApp 2 replies

Voice & contact centre

Voice and the full contact centre

Natural voice agents

Sub-second latency, barge-in, backchannels and a voice you choose — callers stay in the conversation.

IVR, ACD and skills-based queues

Full contact-centre call flow: menus, priority queues, skills routing, overflow, callback-in-queue and after-hours handling.

Agent desktop with screen pop

The Cognify record, open tickets and an AI summary appear before the agent says hello. Softphone, hold, mute and transfer built in.

Outbound dialling and campaigns

Preview, progressive and predictive dialling for reminders, collections, renewals and win-backs, with DNC and quiet-hours enforcement.

Warm transfer to a human

The agent hears a spoken summary before the caller is connected. No repeating, no cold transfer.

Supervisor tools and wallboards

Live queue wallboards, service level and abandon rate, plus listen, whisper and barge for coaching agents in real time.

Recording, transcripts and QA scoring

Every call recorded, transcribed, summarised and sentiment-scored into Cognify, with automated QA scorecards on 100% of calls.

Compliance for regulated calling

Recording disclosure, consent capture, PCI pause-and-resume, DNC lists and per-region calling rules enforced by the platform.

Inbound call · +63 917 555 0142 AI voice agent · 00:47 · English detected

Caller Hi, I'd like to move my appointment from Thursday to next week.

AI Of course. I have your Thursday 15:30 measure booked. I can do Tuesday 10:00 or Wednesday 16:00 — which suits you?

Caller Wednesday afternoon, please. And can I add the matching bench?

AI Done — Wednesday 16:00, confirmation sent to WhatsApp. Let me bring in Maya to price the bench with you.

Rebooked in CRM Warm transfer → Maya Sentiment: positive

Appointments

Appointment booking in the conversation

Booking inside the conversation

Real-time availability from Google, Outlook and Calendly — customers pick a slot without leaving the chat.

Reminders that cut no-shows

Multi-step reminders on the customer's preferred channel, with one-tap confirm, reschedule or cancel.

Teams, rooms and round-robin

Route bookings by skill, location or workload. Buffers, lead times and capacity rules included.

Payments and deposits

Collect a deposit or full payment at booking with Stripe, and refund on cancellation automatically.

Book an in-home measure

March 2026

MTW TFSS 2324 2526 2728 1 23 45 67 8 910 1112 1314 15 1617 1819 2021 22

Synced with Google Calendar Round-robin · 3 techs Deposit €50

Fewer no-shows, more revenue per slot

Reminders go out on the channel each customer prefers, with one-tap confirm, reschedule and cancel. When someone cancels, the slot is offered to your waitlist automatically.

How booking works

Platform

Built for teams that answer to security reviews

Analytics that map to revenue

Resolution rate, containment, CSAT, ticket backlog, queue service level, booked meetings and pipeline sourced — sliced by channel.

Enterprise-grade security

SOC 2 Type II, GDPR, data residency options, SSO/SAML, audit logs and configurable retention.

Roles, teams and workspaces

Granular permissions, multiple brands per account and agency-friendly client workspaces.

Open API and webhooks

REST API, real-time webhooks and a sandbox — wire LgoChat into anything you already run.

Rollout

Three steps, 10 minutes, first agent live

01 ~2 min

Connect your channels

Link Messenger, WhatsApp, Instagram, Telegram, Viber, your website, your inbox and a phone number. OAuth in a few clicks — no code, no proxy servers.

02 ~5 min

Train the AI on your business

Point LgoChat at your website, product catalogue, PDFs and help centre. It learns your tone, your policies and your booking rules automatically.

03 ~3 min

Launch, hand off, grow

AI answers instantly, escalates to your team when it matters, books the meeting and writes everything back to the CRM.

Free plan · no card

Put an AI agent on every channel this week

Messenger, WhatsApp, Instagram, Telegram, Viber, web chat, email and voice — with human handoff, the Cognify CRM, ticketing and booking built in. Live in 10 minutes.

Book a demo See pricing

One AI model on every plan — 1 message = 1 message, no credit multipliers.
Human handoff from day one, with full context in the shared inbox.
Cognify CRM and Flux built in — no extra subscriptions to stitch together.
SOC 2 Type II and GDPR with EU, US and APAC data residency.

Everything you need to run conversations at scale