An AI voice agent that answers every call

Built to be interrupted

Real phone conversations overlap. The agent handles barge-in, backchannels (“mm-hmm”), noisy lines and accents, and never talks over a caller who starts speaking mid-sentence.

• Natural voice agents — Sub-second latency, barge-in, backchannels and a voice you choose — callers stay in the conversation.
• IVR, ACD and skills-based queues — Full contact-centre call flow: menus, priority queues, skills routing, overflow, callback-in-queue and after-hours handling.
• Agent desktop with screen pop — The Cognify record, open tickets and an AI summary appear before the agent says hello. Softphone, hold, mute and transfer built in.
• Outbound dialling and campaigns — Preview, progressive and predictive dialling for reminders, collections, renewals and win-backs, with DNC and quiet-hours enforcement.
• Warm transfer to a human — The agent hears a spoken summary before the caller is connected. No repeating, no cold transfer.
• Supervisor tools and wallboards — Live queue wallboards, service level and abandon rate, plus listen, whisper and barge for coaching agents in real time.
• Recording, transcripts and QA scoring — Every call recorded, transcribed, summarised and sentiment-scored into Cognify, with automated QA scorecards on 100% of calls.
• Compliance for regulated calling — Recording disclosure, consent capture, PCI pause-and-resume, DNC lists and per-region calling rules enforced by the platform.