Human handoff included
Every Voice conversation can escalate to your team in one click, with the transcript, Cognify record, open tickets and an AI summary attached.
AI voice agents that answer the phone like your best rep.
24/7 Calls answered — average across LgoChat customers.
Inbound and outbound calling with natural speech, barge-in, live transfer to a human and a full transcript written back to the CRM.
Every Voice conversation can escalate to your team in one click, with the transcript, Cognify record, open tickets and an AI summary attached.
Contacts, tags, tickets, deal stages and bookings update in our own Cognify CRM as the conversation happens — no connector in between.
Live availability, deposits and reminders handled on the call. No callbacks, no forms, no drop-off.
Point it at your website, catalogue, PDFs and help centre. It learns your tone, policies and edge cases — no scripting required.
Drag-and-drop journeys with conditions, delays, A/B splits and webhooks when you want deterministic control over the AI.
Route by what the customer means, not what they typed. Replies in 90+ languages, matched to the language they wrote in.
Topic blocklists, refusal rules, confidence thresholds and optional human review before sensitive replies go out.
Every channel in a single queue with assignment, collision detection, internal notes and @mentions.
Agents inherit the transcript, Cognify record, open tickets, order history and an AI summary the moment a conversation lands.
Messenger, WhatsApp, Instagram, Telegram, Viber, web chat, email and voice — with human handoff, the Cognify CRM, ticketing and booking built in. Live in 10 minutes.