Human handoff

AI answers the 80%. Your team wins the 20%.

Full automation is a trap and pure human support does not scale. LgoChat blends both: the AI resolves what it can, and escalates the rest to a person who already has the whole story.

See it live All handoff features

Shared inbox — all channels

SA Sara A. Deposit link, please You

JR Jonas R. Where is order #4821? AI

MK Mira K. Do you ship to Portugal? AI

+1 Inbound call Voice · 02:14 Live

TL Tomas L. Reschedule to Friday? AI

WhatsApp VIP · 4 orders LTV €2,840 Booked Thu 15:30

AI summary Returning customer. Wants the 200cm walnut table, booked an in-home measure for Thursday 15:30 and is asking to pay a deposit. Payment link not yet sent.

Thursday 15:30 works. Can I pay a deposit now?

Maya · human Absolutely — here's your secure deposit link. Anything else before Thursday?

Reply as Maya… ⌘K for AI suggestion

Triggers

You decide when a human steps in

Set as many rules as you like, per channel, per flow, per team.

Low confidence

If the AI is not sure, it escalates instead of inventing an answer.

Negative sentiment

Frustration is detected in text and in tone of voice on calls.

VIP or high value

Route by LTV, plan tier, order value or any CRM attribute.

They ask for a human

Always honoured, in any language, on any channel — no loops.

Inside the inbox

Everything an agent needs, before they type

One shared inbox

Every channel in a single queue with assignment, collision detection, internal notes and @mentions.

Handoff that keeps the context

Agents inherit the transcript, Cognify record, open tickets, order history and an AI summary the moment a conversation lands.

Skill-based routing and SLAs

Route by language, product, value or VIP status. Escalation timers and SLA alerts keep nothing waiting.

AI copilot for agents

Suggested replies, tone rewriting, instant translation and one-click summaries while the agent types.

Free plan · no card

Give your team superpowers, not more tickets

Messenger, WhatsApp, Instagram, Telegram, Viber, web chat, email and voice — with human handoff, the Cognify CRM, ticketing and booking built in. Live in 10 minutes.

Book a demo See pricing

One AI model on every plan — 1 message = 1 message, no credit multipliers.
Human handoff from day one, with full context in the shared inbox.
Cognify CRM and Flux built in — no extra subscriptions to stitch together.
SOC 2 Type II and GDPR with EU, US and APAC data residency.