The same AI model
No cheaper model on lower tiers and no premium-model surcharge. 1 message = 1 message.
Pricing
One AI model. No credit multipliers.
1 message = 1 message on every plan — the same model answers whether you are on Free or Enterprise. Start free, and save 30% when you pay yearly.
Free
Put an AI agent on your website and see it work.
$0
free forever
- 100 AI messages / month
- Web chat
- 1 bot · 1 CRM seat
- 1 MB knowledge base
- Flux workflow builder — linear flows
- 1 panel · 20 columns
Basic
For small teams answering on the channels customers actually use.
$49
per month, billed monthly
- 2,000 AI messages / month
- Web chat, Telegram and WhatsApp
- 2 bots · 5 CRM seats
- 20 MB knowledge base
- Flux: conditions and HTTP nodes
- Basic ticketing
- 7 panels · 2 extra tabs each
Most popular
Choose Premium
Premium
For teams running sales and support at real volume.
$199
per month, billed monthly
- 10,000 AI messages / month
- Adds Facebook, Instagram and Viber
- 10 bots · 20 CRM seats
- 200 MB knowledge base
- Flux: tool calling, handoff routing, custom code
- Full ticketing with SLA rules
- API access and branding removal
- 20 panels · 50 columns each
Enterprise
For regulated, multi-brand and multi-region operations.
Custom
- Custom message volume
- All channels
- Unlimited bots and CRM seats
- Custom knowledge base
- Everything in Flux, plus custom nodes
- Full ticketing with custom workflows
- SSO, deployment options and an SLA
- API access and branding removal
Tiers are priced for each market, not converted at an exchange rate. Prices exclude any applicable local tax.
Every limit, in the open
Compare the plans line by line
| Compare plans | Free $0 Start free | Basic $49 /mo Choose Basic | Most popular Premium $199 /mo Choose Premium | Enterprise Custom Talk to sales |
|---|---|---|---|---|
| Usage | ||||
| AI messages / mo | 100 | 2,000 | 10,000 | Custom |
| Overage per 1,000 | Not included | $18 | $15 | Negotiated |
| Bots | 1 | 2 | 10 | Unlimited |
| CRM seats | 1 | 5 | 20 | Unlimited |
| Channels & AI | ||||
| Channels | Web chat | Web chat, Telegram, WhatsApp | + Facebook, Instagram, Viber | All channels |
| Knowledge base | 1 MB | 20 MB | 200 MB | Custom |
| Flux workflow builder | Linear flows only | + Conditions, HTTP nodes | + Tool calling, handoff routing, custom code | Everything |
| Ticketing | Not included | Basic | Full + SLA rules | Full + custom workflows |
| Workspace limits | ||||
| Panels | 1 | 7 | 20 | 25 |
| Columns per panel | 20 | 20 | 50 | 60 |
| Connect columns | 1 | 1 | 3 | 5 |
| Status columns | 1 | 1 | 3 | 5 |
| Formula columns | 1 | 1 | 3 | 5 |
| Extra tabs per panel | Not included | 2 | 4 | 6 |
| Charts per graph tab | Not included | 4 | 6 | 6 |
| Dashboard charts | Not included | 6 | 8 | 8 |
| Platform | ||||
| API access | Not included | Not included | Included | Included |
| Branding removal | Not included | Not included | Included | Included |
On every plan, including Free
The things we don't meter
Human handoff
Replies your own agents type are never billed as AI messages.
Cognify CRM
One customer record across every channel you have connected, from the Free plan up.
Flux workflow builder
Linear flows on Free, conditions and HTTP nodes from Basic, custom code on Premium.
81%resolved without an agent
“We were drowning in WhatsApp and Instagram DMs. LgoChat now resolves four out of five conversations on its own, and the ones it escalates arrive with a summary my team can act on in seconds. Bookings went up without adding headcount.”
3.4xmore tours booked
“The voice agent answers every call after hours and books tours straight into our calendar. We stopped losing the 6pm-to-9am enquiries entirely — that alone paid for the platform in the first month.”
9smedian first response
“Having Cognify inside the same platform is the part I did not expect to matter so much. One customer record across Messenger, WhatsApp and the phone means nobody asks a returning client to repeat themselves.”
Pricing FAQ
The billing details, without the asterisks
Is there a free plan?
Yes, and it does not expire. The Free plan gives you 100 AI messages a month on web chat with one bot and one CRM seat — no credit card, no time limit. Upgrade when you outgrow it, and you keep everything you have built.
What happens if I go over my message allowance?
Nothing breaks. Overage is billed per 1,000 AI messages — $18 on Basic and $15 on Premium (₱1,000 and ₱850 respectively), and negotiated on Enterprise. You can also set a cap and have the AI hand off to your team instead of continuing to spend.
Can I change or cancel my plan?
Any time, from your billing settings. Annual billing saves 20% against monthly. Upgrades apply immediately and are prorated; downgrades take effect at the end of the current period. No cancellation fees, and you can export your data whenever you like.
Which currency will I be billed in?
Peso and dollar tiers are priced independently for their markets rather than converted at an exchange rate, so pick whichever applies to you. Philippine pricing excludes 12% VAT; other prices exclude any applicable local tax.
What counts as an AI message?
One reply generated by the AI is one message. There are no credit multipliers and no premium-model surcharge — the same AI model runs on every plan, so 1 message = 1 message whatever you are doing with it. Replies typed by your own agents in the shared inbox are never counted.
Free plan · no card
Start on the Free plan
100 AI messages a month, no credit card and no time limit. Upgrade the day the volume justifies it.
- One AI model on every plan — 1 message = 1 message, no credit multipliers.
- Human handoff from day one, with full context in the shared inbox.
- Cognify CRM and Flux built in — no extra subscriptions to stitch together.
- SOC 2 Type II and GDPR with EU, US and APAC data residency.