One AI brain, one CRM, one inbox — deployed across every channel your customers
use, including the phone. Switching channels never resets the conversation.
Six products your team would otherwise buy separately
Most teams bolt a chatbot onto a helpdesk, a CRM, a booking tool and a call
centre — then spend a year making them talk to each other. LgoChat ships them
as one system, sharing one Cognify record.
AI agents trained on your business
Point LgoChat at your website, catalogue, PDFs and help centre. It learns
your products, tone and policies, answers in 90+ languages, and follows the
guardrails you set — no scripting required.
Grounded answers with source citations
Visual flow builder for the deterministic bits
Confidence thresholds that escalate instead of guessing
Human handoff, done properly
The moment a conversation needs a person, it lands in the shared inbox with the
transcript, the Cognify record, open tickets and an AI summary already written.
The AI raises a ticket the moment an issue needs tracking — from a DM, a web chat
or a live call — and it lands on the same timeline as the customer's orders, calls
and deals. SLA policies, skills-based queues, AI triage and CSAT included.
AI takes the volume. Your team takes the moments that matter.
Set the triggers — low confidence, a VIP contact, an angry sentiment, an explicit
request for a human — and the conversation moves to a person without the customer
noticing a seam.
One queue for every channel, including live voice calls.
Full context on arrival — transcript, Cognify record, open tickets and an AI summary.
Copilot for agents with suggested replies, translation and tone rewriting.
SLA timers and escalation so nothing sits unanswered.
AI summary
Returning customer. Wants the 200cm walnut table, booked an in-home measure for
Thursday 15:30 and is asking to pay a deposit. Payment link not yet sent.
Thursday 15:30 works. Can I pay a deposit now?
Maya · human
Absolutely — here's your secure deposit link. Anything else before Thursday?
Reply as Maya… ⌘K for AI suggestion
Contact centre & appointments
The phone rings. The calendar fills. Nobody lifts a finger.
A full call-centre stack — IVR, skills-based queues, agent desktop with screen pop,
outbound dialler and supervisor wallboards — fronted by AI voice agents that qualify,
book and warm-transfer with the context already spoken aloud.
IVR, ACD & dialler
Queues, skills routing, callback-in-queue and outbound campaigns.
No-show recovery
Multi-step reminders with one-tap reschedule on any channel.
“We were drowning in WhatsApp and Instagram DMs. LgoChat now resolves four out of five conversations on its own, and the ones it escalates arrive with a summary my team can act on in seconds. Bookings went up without adding headcount.”
BBeaHead, Cafe Lounge
3.4xmore tours booked
“The voice agent answers every call after hours and books tours straight into our calendar. We stopped losing the 6pm-to-9am enquiries entirely — that alone paid for the platform in the first month.”
KKimOwner, a leading co-working space
9smedian first response
“Having Cognify inside the same platform is the part I did not expect to matter so much. One customer record across Messenger, WhatsApp and the phone means nobody asks a returning client to repeat themselves.”
JLJenny LHead of Business, Replus
Pricing
Start free. Scale when it earns its keep.
One AI model on every tier — 1 message = 1 message, no credit multipliers.
Priced in dollars and pesos.
About 10 minutes for your first channel — roughly two to connect it, five for the AI to read your website and docs, and three to go live. That holds for web chat, Messenger, Instagram, Telegram, Viber and email, which are all OAuth or a single script tag. WhatsApp is the one exception: it needs Meta business verification, which typically clears in one to three days and is out of our hands. Our onboarding team will do the setup with you on Premium and Enterprise plans.
Do I need developers to build the bot?
No. You point the AI at your website, documents and catalogue, and it drafts the flows for you. The visual builder covers anything you want to control precisely, and the REST API and webhooks are there when your team wants to go deeper.
How does human handoff work?
You decide the triggers — low confidence, a keyword, a VIP contact, an explicit request for a human, or a sentiment drop. The conversation moves into the shared inbox with the full transcript, CRM record and an AI summary, and the customer sees a seamless thread the whole time.
What is Cognify, and is it really our CRM?
Cognify is our own CRM, built by us and included in LgoChat — not a connector to someone else's. Every social platform we support writes into it natively, so a customer who messages on Instagram, opens a ticket and then calls you is one Cognify record with one history. It handles contacts, custom fields, pipelines, segments and ticketing. If you already run HubSpot, Salesforce, Zoho, Pipedrive or Shopify, Cognify mirrors to them both ways — but you do not need any of them for LgoChat to work.
What does the voice channel actually do?
It answers inbound calls, qualifies the caller, books appointments against live calendar availability and warm-transfers to a human with a spoken summary. Outbound campaigns handle reminders, follow-ups and renewals. Every call is recorded, transcribed and written to the CRM.
How does the ticketing system fit in?
Ticketing is part of Cognify, so a ticket is never separate from the customer. The AI opens one whenever an issue needs tracking — from a DM, a web chat or a phone call — with the transcript attached. You get SLA policies, priorities, queues, custom statuses, macros, merging, AI triage and CSAT, all on the same screen as the customer's full history across every channel.
Messenger, WhatsApp, Instagram, Telegram, Viber, web chat, email and voice — with human handoff, the Cognify CRM, ticketing and booking built in. Live in 10 minutes.