AI customer journey automation

They message.
LgoChat answers, qualifies, follows up, and keeps things moving.

Across Messenger, WhatsApp, Instagram, Telegram, Viber, web chat, email and the phone — with human handoff, Cognify CRM and ticketing built in.

No credit card required Live in 10 minutes Built in the Philippines

How one conversation runs, start to finish

New inquiry Hi! Do you have this in stock? 10:30 AM 10:30 AM
Qualified Lead Interested in 2 items 10:31 AM
Order Placed Order #1234 · $89.90 10:32 AM
Payment Confirmed Paid via Visa · $89.90 10:33 AM
Shipping Update Your order is on the way 11:15 AM
Follow-up Sent How's everything? 1:15 PM
Today 128 Conversations ↑ 28% vs yesterday
Why LgoChat

Six products your team would otherwise buy separately

Most teams bolt a chatbot onto a helpdesk, a CRM, a booking tool and a call centre — then spend a year making them talk to each other. LgoChat ships them as one system, sharing one Cognify record.

AI agents trained on your business

Point LgoChat at your website, catalogue, PDFs and help centre. It learns your products, tone and policies, answers in 90+ languages, and follows the guardrails you set — no scripting required.

  • Grounded answers with source citations
  • Visual flow builder for the deterministic bits
  • Confidence thresholds that escalate instead of guessing

Human handoff, done properly

The moment a conversation needs a person, it lands in the shared inbox with the transcript, the Cognify record, open tickets and an AI summary already written.

How handoff works

Call-centre voice

IVR, skills-based queues, agent desktop, outbound dialler and QA scoring — with AI voice agents answering first and warm-transferring to your team.

Explore the contact centre

Appointment booking

Live availability, round-robin routing, deposits and reminder sequences — all inside the chat or the call.

See booking

Cognify CRM

Our own CRM, included. Every social platform, call and ticket writes to one customer record — no connector, no nightly sync.

Inside Cognify

Ticketing system, built into Cognify

The AI raises a ticket the moment an issue needs tracking — from a DM, a web chat or a live call — and it lands on the same timeline as the customer's orders, calls and deals. SLA policies, skills-based queues, AI triage and CSAT included.

Explore ticketing
Human handoff

AI takes the volume. Your team takes the moments that matter.

Set the triggers — low confidence, a VIP contact, an angry sentiment, an explicit request for a human — and the conversation moves to a person without the customer noticing a seam.

  • One queue for every channel, including live voice calls.
  • Full context on arrival — transcript, Cognify record, open tickets and an AI summary.
  • Copilot for agents with suggested replies, translation and tone rewriting.
  • SLA timers and escalation so nothing sits unanswered.
Shared inbox — all channels
SA Sara A. Deposit link, please You
JR Jonas R. Where is order #4821? AI
MK Mira K. Do you ship to Portugal? AI
+1 Inbound call Voice · 02:14 Live
TL Tomas L. Reschedule to Friday? AI
WhatsApp VIP · 4 orders LTV €2,840 Booked Thu 15:30
AI summary Returning customer. Wants the 200cm walnut table, booked an in-home measure for Thursday 15:30 and is asking to pay a deposit. Payment link not yet sent.
Thursday 15:30 works. Can I pay a deposit now?
Maya · human Absolutely — here's your secure deposit link. Anything else before Thursday?
Reply as Maya… ⌘K for AI suggestion
Contact centre & appointments

The phone rings. The calendar fills. Nobody lifts a finger.

A full call-centre stack — IVR, skills-based queues, agent desktop with screen pop, outbound dialler and supervisor wallboards — fronted by AI voice agents that qualify, book and warm-transfer with the context already spoken aloud.

IVR, ACD & dialler

Queues, skills routing, callback-in-queue and outbound campaigns.

No-show recovery

Multi-step reminders with one-tap reschedule on any channel.

Inbound call · +63 917 555 0142 AI voice agent · 00:47 · English detected
Caller Hi, I'd like to move my appointment from Thursday to next week.
AI Of course. I have your Thursday 15:30 measure booked. I can do Tuesday 10:00 or Wednesday 16:00 — which suits you?
Caller Wednesday afternoon, please. And can I add the matching bench?
AI Done — Wednesday 16:00, confirmation sent to WhatsApp. Let me bring in Maya to price the bench with you.
Rebooked in CRM Warm transfer → Maya Sentiment: positive

What teams see in the first 90 days

8+
Channels in one inbox
95%+
Conversations resolved by AI
7.5x
More booked appointments
5s
Median first response
How it works

Live in 10 minutes

Three steps, no developer and no implementation project. Most teams have their first agent answering before the coffee goes cold.

01 ~2 min

Connect your channels

Link Messenger, WhatsApp, Instagram, Telegram, Viber, your website, your inbox and a phone number. OAuth in a few clicks — no code, no proxy servers.

02 ~5 min

Train the AI on your business

Point LgoChat at your website, product catalogue, PDFs and help centre. It learns your tone, your policies and your booking rules automatically.

03 ~3 min

Launch, hand off, grow

AI answers instantly, escalates to your team when it matters, books the meeting and writes everything back to the CRM.

Integrations

Plays nicely with your stack

H HubSpot CRM S Salesforce CRM Z Zoho CRM CRM P Pipedrive CRM S Shopify Commerce W WooCommerce Commerce S Stripe Payments G Google Calendar Calendar O Outlook Calendar Calendar C Calendly Calendar Z Zendesk Helpdesk I Intercom Helpdesk S Slack Productivity M Microsoft Teams Productivity
Customers

Results, not pilot projects

81%resolved without an agent
“We were drowning in WhatsApp and Instagram DMs. LgoChat now resolves four out of five conversations on its own, and the ones it escalates arrive with a summary my team can act on in seconds. Bookings went up without adding headcount.”
B Bea Head, Cafe Lounge
3.4xmore tours booked
“The voice agent answers every call after hours and books tours straight into our calendar. We stopped losing the 6pm-to-9am enquiries entirely — that alone paid for the platform in the first month.”
K Kim Owner, a leading co-working space
9smedian first response
“Having Cognify inside the same platform is the part I did not expect to matter so much. One customer record across Messenger, WhatsApp and the phone means nobody asks a returning client to repeat themselves.”
JL Jenny L Head of Business, Replus
Pricing

Start free. Scale when it earns its keep.

One AI model on every tier — 1 message = 1 message, no credit multipliers. Priced in dollars and pesos.

Free

Put an AI agent on your website and see it work.

0 free forever

100 AI messages / month

Start free
  • 100 AI messages / month
  • Web chat
  • 1 bot · 1 CRM seat
  • 1 MB knowledge base
  • Flux workflow builder — linear flows
  • 1 panel · 20 columns

Basic

For small teams answering on the channels customers actually use.

2,099 per month, billed yearly

2,000 AI messages / month

Choose Basic
  • 2,000 AI messages / month
  • Web chat, Telegram and WhatsApp
  • 2 bots · 5 CRM seats
  • 20 MB knowledge base
  • Flux: conditions and HTTP nodes
  • Basic ticketing
  • 7 panels · 2 extra tabs each

Enterprise

For regulated, multi-brand and multi-region operations.

Custom

Typically ₱49,000 – ₱148,000 / month

Talk to sales
  • Custom message volume
  • All channels
  • Unlimited bots and CRM seats
  • Custom knowledge base
  • Everything in Flux, plus custom nodes
  • Full ticketing with custom workflows
  • SSO, deployment options and an SLA
  • API access and branding removal

Prices in USD. See the full comparison →

FAQ

Questions teams ask us first

How long does it take to go live?
About 10 minutes for your first channel — roughly two to connect it, five for the AI to read your website and docs, and three to go live. That holds for web chat, Messenger, Instagram, Telegram, Viber and email, which are all OAuth or a single script tag. WhatsApp is the one exception: it needs Meta business verification, which typically clears in one to three days and is out of our hands. Our onboarding team will do the setup with you on Premium and Enterprise plans.
Do I need developers to build the bot?
No. You point the AI at your website, documents and catalogue, and it drafts the flows for you. The visual builder covers anything you want to control precisely, and the REST API and webhooks are there when your team wants to go deeper.
How does human handoff work?
You decide the triggers — low confidence, a keyword, a VIP contact, an explicit request for a human, or a sentiment drop. The conversation moves into the shared inbox with the full transcript, CRM record and an AI summary, and the customer sees a seamless thread the whole time.
What is Cognify, and is it really our CRM?
Cognify is our own CRM, built by us and included in LgoChat — not a connector to someone else's. Every social platform we support writes into it natively, so a customer who messages on Instagram, opens a ticket and then calls you is one Cognify record with one history. It handles contacts, custom fields, pipelines, segments and ticketing. If you already run HubSpot, Salesforce, Zoho, Pipedrive or Shopify, Cognify mirrors to them both ways — but you do not need any of them for LgoChat to work.
What does the voice channel actually do?
It answers inbound calls, qualifies the caller, books appointments against live calendar availability and warm-transfers to a human with a spoken summary. Outbound campaigns handle reminders, follow-ups and renewals. Every call is recorded, transcribed and written to the CRM.
How does the ticketing system fit in?
Ticketing is part of Cognify, so a ticket is never separate from the customer. The AI opens one whenever an issue needs tracking — from a DM, a web chat or a phone call — with the transcript attached. You get SLA policies, priorities, queues, custom statuses, macros, merging, AI triage and CSAT, all on the same screen as the customer's full history across every channel.

Still deciding? Talk to a human →

Free plan · no card

Put an AI agent on every channel this week

Messenger, WhatsApp, Instagram, Telegram, Viber, web chat, email and voice — with human handoff, the Cognify CRM, ticketing and booking built in. Live in 10 minutes.

  • One AI model on every plan — 1 message = 1 message, no credit multipliers.
  • Human handoff from day one, with full context in the shared inbox.
  • Cognify CRM and Flux built in — no extra subscriptions to stitch together.
  • SOC 2 Type II and GDPR with EU, US and APAC data residency.